All dry cleaning and laundry is done on site. This is different to many of the so called dry cleaning shops opening up. They are in reality just collection points for a central depot.

This is fine until there is a problem.

At ClockClean, Sarah and her team are dry cleaning experts and actually do the dry cleaning, making them ideally placed to advise you of any issues that may occur. We also give free advice on various issues and have an excellent track record for stain removal.

Hand finishing all items means you can be assured quality is maintained and individual attention is given to all garments

As we hand finish all items rather than mass volume press our normal turnaround is 2 to 3 working days. When booking in an item a member of staff will agree with you when your garments will be ready

We will always endeavour to remove stains. If an item has a stain on it please bring it to the attention of a member of staff when booking in. We have a full array of chemicals and we are able to spot remove stains. We can never guarantee to remove a stain as some stains will not disappear completely and further treatment may damage the fabric of the garment. If we cannot remove a mark or stain we will inform you and a notice will be placed on the polythene to remind you when you come for collection.

We offer a free collection and delivery service in the PE30 area. For other areas within a 10 mile radius of ClockClean the delivery charge is £5.00. The charge is for both collection and subsequent delivery. To arrange a collection please telephone or email us. Collection and delivery is available Monday to Friday.

People are often surprised to learn that the phase “dry cleaning” is a complete misnomer. A better name for the process would be “cleaning with a solvent that is not water” Not surprisingly the term “dry cleaning” has stuck universally as most people tend to think when you don’t use water to clean fabrics then it is a “dry clean.”

Instead of using water to wash clothes/fabrics we use a liquid “wet” solvent called tetrafluoroethane. This is universally referred to in the trade as perchloroethylene. You may have noticed on your clothes that you bring in for dry cleaning there isthe textile care symbol P on the label. This denotes that the fabric is safe to clean with perchloroethylene.

There are other solvents dry cleaners use. However we use perchloroethyleneas we have found that this gives the best cleaning results on the majority of fabrics, whilst being safe to use on virtually all fabrics except leather and suede.

If you are worried about whether a particular fabric is safe to dry clean then please do not hesitate to contact us and we will be happy to advise.

Dry Cleaning is a very safe process. We comply fully with the piece of legalisation called the Solvent Emission Directive (SED). All dry cleaners are legally obliged to comply with this. We are regulated by the Borough Council of King’s Lynn and West Norfolk and have a permit to operate. The dry cleaning machine is a sealed system. All solvent after the washing process is extracted and the clothes are dried in a sealed system. The solvent is then cleaned by distillation, ready to be used again. This means that solvent is not released to the atmosphere.

In terms of fabrics, very occasionally delicate beading on fabrics can work loose/come away during the dry cleaning process.

Wherever possible we will warn you about this when items are brought in. If you have any questions please do not hesitate to speak to a member of staff who will be happy to advise accordingly.

Before putting clothes in the dry cleaning machine, we pre-treat any stains with a specialist pre cleaner. This process is commonly referred to as 'spotting' in the dry cleaning trade. This is why we ask about any stains on your items when they are brought in as it helps us treat them with the appropriate cleaner.

There are numerous different cleaners for every type of stain and at Clock Clean we have an excellent record when it comes to stain removal.

Unfortunately sometimes some stains simply are not able to be removed completely as they have become sealed onto the fabric. We will draw your attention to this when you come to collect your item.

After clothes have been cleaned, they are ready to be finished. This involves pressing/ironing them ready to be hung in protective polythene.

At Clock Clean we hand finish all items, as we believe this process gives the best results. It also gives us the opportunity to examine in detail the garment and make sure parts like trouser pockets and jacket cuffs receive more attention than if we were to batch process them.

If you have any queries then please do not hesitate to get in touch with us and we would be pleased to explain any question you may have about dry – cleaning.

Wet Cleaning is a process that instead of using a dry cleaning solvent actually uses water with a specialised detergent to protect the fabric of the garment and clean it. As you are not using a solvent it can leave a much fresher smell and is more environmentally friendly than using a traditional dry cleaning solvent such as perc.

It is then dried in a specialist dryer which removes the correct amount of moisture from the garment preventing shrinkage associated with normal washing.

For more information or to see finished results please do not hesitate to contact us.